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Returns & Exchanges
We want you to be fully satisfied with your purchase. If your new KEEN footwear isn't the perfect fit, you can return your unworn items within 30 days of the delivery date for a full refund.
1
Start Your Return
Visit our online Returns Center and enter your order number and zip code to initiate the process.
2
Print Your Label
Follow the prompts to select your return reason and print your pre-paid UPS shipping label.
3
Pack Your Gear
Place the unworn footwear in its original box and secure it inside a shipping carton with the label attached.
4
Drop Off and Refund
Drop your package at any authorized UPS location; your refund will be processed within 7-10 business days of receipt.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing