Frequently Asked Questions
Everything you need to know about your KEEN footwear, orders, and outdoor adventures.
How do I know which size to order for KEEN shoes?
Most KEEN footwear runs true to size, but some of our performance hiking boots and sandals may run a 1/2 size small. We recommend checking the 'Fit Tip' on the specific product page and referring to our printable size chart for the most accurate measurement.
What is the KEEN warranty policy?
We stand behind the quality of our products. KEEN offers a one-year warranty from the original date of purchase against manufacturing defects in materials and workmanship. This covers everything from sandals to work boots purchased through our official store or authorized retailers.
Are KEEN sandals and shoes machine washable?
All KEEN water sandals (like the Newport or Whisper) are machine washable on a gentle cycle with mild detergent and should be air-dried. For leather models or hiking boots, we recommend using a soft brush or cloth with cold water and a leather cleaner to maintain the material integrity.
How long does shipping take and how can I track my order?
Standard shipping typically takes 3-7 business days within the continental U.S. Once your order ships, you will receive a confirmation email containing a tracking number so you can follow your package's journey to your doorstep.
What is your return and exchange policy?
We want you to love your gear. If you are not satisfied, you can return unworn items in their original packaging within 30 days of purchase for a full refund. We also offer free return shipping for loyalty program members.
Are your shoes waterproof?
Many of our styles feature the KEEN.DRY proprietary waterproof, breathable membrane that lets vapor out without letting water in. Look for the 'Waterproof' icon or description on the product page to ensure the specific model meets your needs for wet conditions.